erek11 Casino & Sportsbook Privacy and Data Protection
When you register an account on erek11 and place a transaction—whether funding your account via OVO, e-wallet, or mobile banking, or joining a live game show broadcast—we collect information to verify your identity, process your payment, and deliver the service you requested. This page describes what we collect, how we keep it protected, and what rights you have over your data.
We at erek11 take data security seriously. Your identity documents, payment details, and account activity are stored on encrypted servers and accessed only by authorized personnel or, where required by law, regulatory authorities. We do not sell personal information to advertisers or brokers. We process data only as needed to operate our platform, comply with applicable laws, and prevent fraud.
Everything outlined here reflects our actual practice. If you have questions about how erek11 handles your data, our support team can clarify any section.
What Data We Collect on erek11
We collect your email address and phone number during registration. We also request identity verification—a photo of your government-issued ID (national identity card or passport) and proof of address such as a utility bill or bank statement. These documents are uploaded to our secure servers for know-your-customer (KYC) verification and are deleted after verification is complete, unless we are required to retain them by applicable law.
When you deposit funds through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer via mobile banking, local payment, online payment, or e-wallet, we record the transaction—amount, time, payment method, and settlement status. When you place a bet on Liga 1 matches or join a live blackjack table, we log that activity along with your account balance at the time of the bet and the outcome. This transaction and gaming history helps us detect fraudulent activity and resolve disputes.
How We Use Your Data
Our primary use of data is to verify your eligibility to access erek11 in your jurisdiction and to prevent fraud. During registration, we confirm your identity and check for duplicate accounts or sanctions lists. When you deposit, we verify that the payment method matches your account name and that the amount complies with any limits set by applicable law in your region.
We also use your data to deliver the service itself. When you connect to a live game show, we need your account ID to credit winnings to your balance. When you request a withdrawal, we use your banking details to send funds back to you. We keep transaction history so you can review your activity and so we can investigate disputes—for example, if you claim a sportsbook outcome was calculated incorrectly, our team can review the settlement logs.
Data Retention and Deletion
We retain account data (email, phone, verified identity information) for as long as your erek11 account is active. After you close your account, we retain transaction and gaming records for a minimum of seven years to comply with financial and gaming regulations in the jurisdictions where we operate. Identity documents used for verification are deleted once verification is complete, unless we are legally required to keep them for regulatory purposes.
If you request account deletion, we will close your account and flag your personal information for anonymization in our systems. However, transaction records are kept as required by law and cannot be fully deleted. Your request to delete is processed within thirty days, and you will receive confirmation once deletion is complete.
We at erek11 collect only the information necessary to verify identity, process payments, and investigate disputes—nothing more.
Third-Party Processors and Data Sharing
Our payment processors—mobile banking, local payment, online payment, and the banking partners behind e-wallet, mobile banking, local payment, online payment, and e-wallet—receive your payment information to settle transactions. These third parties have their own privacy policies and security standards. We do not share your gaming history, betting records, or other personal data with payment providers; they see only the transaction amount, your account ID, and settlement status.
Our servers are hosted by a cloud provider outside your local jurisdiction. This means your data may be processed and stored outside Indonesia, but it remains encrypted and accessible only to erek11 personnel with authorization. We have agreements with our host provider to maintain the same security and confidentiality standards we apply locally.
Your Rights Over Your Data on erek11
- Right to access: You can request a copy of all personal data we hold about you. Contact our support team with "Data Access Request" in the subject line, and we will provide a file within thirty days.
- Right to correct: If your email, phone, or address information is inaccurate, you can update it directly in your account settings or contact support to request a correction.
- Right to delete: You can request account deletion and anonymization of personal data. Transactional records required by law are retained but flagged as deleted.
- Right to object: If we process your data for marketing or research purposes, you can opt out. We do not use automated decision-making or profiling that affects your access to erek11 services.
Jurisdiction and Data Processing Framework
Service availability
We at erek11 offer gaming services only in jurisdictions where local law permits such activities. Our platform identifies user location during registration and restricts account access in regions where online gaming is prohibited by law. We do not process personal data for users in jurisdictions where it would violate applicable law. Service availability is dynamic—as laws change in different regions, we update access controls to comply with new requirements. Users who attempt to access erek11 from a jurisdiction where gaming is illegal may have their accounts suspended, and their funds may be subject to regulatory hold or forfeiture according to applicable law. Our data processing complies with the legal framework of each jurisdiction where we operate. If your jurisdiction's laws change or if you move to a region where gaming is no longer permitted, we will notify you of the change and provide instructions for account closure and fund withdrawal.
Account eligibility
We require all users to meet eligibility criteria set by applicable law in their jurisdiction before we collect and process personal data. Eligibility typically includes minimum age requirements and residency status, but these vary by location—we do not set a universal threshold. During registration, you declare that you meet your jurisdiction's legal requirements for gaming. We collect identity documents specifically to verify this declaration. If we determine that you do not meet local eligibility criteria, or if your documents appear fraudulent, we suspend your account and may forfeit funds according to applicable law. We conduct random re-verification of accounts to ensure ongoing compliance. If circumstances change—for example, you become ineligible under new law—we will contact you and provide a window to withdraw remaining funds before account closure.
Local-law responsibility
You are solely responsible for verifying that access to erek11 complies with the laws of your jurisdiction before you create an account or place any transaction. Laws governing online gaming vary significantly by region and change frequently. erek11 cannot provide legal advice about your jurisdiction's regulations. Before opening an account, consult your local government resources or a legal professional if you are uncertain about the legal status of online gaming in your location. By creating an erek11 account, you affirm that you have verified gaming legality in your jurisdiction and accept full responsibility for compliance with local law. erek11 assumes no liability for legal consequences arising from your use of the platform in violation of local law. If you are unsure whether gaming is legal where you are—for example, if you live in Jakarta but travel to Medan or Surabaya for work—verify the rules in that location before accessing your account there.
Data and privacy scope
We collect identity data, payment information, and gaming history to deliver erek11's services and comply with know-your-customer requirements under applicable law. This data is stored on encrypted servers and accessed only by authorized personnel or, when required by law, by regulatory authorities. We do not sell personal data to third parties, brokers, or advertisers. We retain transaction and account records for the minimum period required by law—typically seven years for financial records. You can request a copy of all personal data we hold at any time using the "Right to access" process described above. For full details on how we collect, use, and protect your information, including how to exercise your rights, refer to this privacy policy. If you have questions about specific data practices, contact our compliance team via email and we will respond within two business days.
Contact for legal inquiries
If you have legal questions, data privacy concerns, or wish to file a formal complaint about erek11's handling of your information, contact our support and compliance team. Standard inquiries receive a response within two business days; escalated matters are reviewed within five business days. All correspondence should include your account ID and a clear description of your concern so we can investigate thoroughly. We maintain a formal complaints process and will provide written documentation of our investigation and resolution. If you remain unsatisfied with our response, you may pursue remedies available under your local laws or through applicable data-protection frameworks in your jurisdiction. We are committed to resolving disputes fairly and transparently. For immediate concerns, live chat support is available during business hours; for formal complaints, email compliance@erek11 and a dedicated team member will be assigned to your case.